Our Expertise Gets Reflected Here

Platforms

Redefining Rules Of Customer Engagement

Technology Platform

Agility, flexibility, and extensibility – these are the need of the hour for growing customer engagement, and our technology platform pillars them perfectly. It enables our customers to quickly drive new strategies through easily connecting to new data sources, quickly integrating with existing systems, and delivering a strong foundational end-to-end methodology.

Loyalty Platform

Points Platform

Subscription Services

Marketing Automation

API Catalog & Integration Services (CAPI, OneConnect)

Mobile & POS Integration

Dashboards

Crafted With Seamless & Personalized Communication

Customer Experience

Delivering the best customer experience is more than knowing when to communicate. It’s also about how to communicate in our digital, multi-device, multi-channel world to deliver personalized engagement and meaningful interaction.

Irrespective of the medium, the message, or the mode, we have the customer experience team and tools to ensure the best experience for your customers, with a seamless representation of your brand.

Campaign Strategy & Execution

Creative Agency

Contact Center

Client Support

Marketing Content Creation

Journey Mapping

Integration Services

Loyalty Program Design

CX Design

Needs Analysis

Empower The Core Of Every Strategy

Data Analytics

Within our ecosystem, data powers every customer interaction with analytics at the core. As a result, our responsive and contextual platform drives customers to greater lifetime value. We enable this by:

Applying machine learning and algorithmic techniques to personalization, call center fraud, gaming, marketing, content intelligence, customer intelligence, digital concierge, and overall engagement.
Providing active drill-down dashboards, allowing clients to unlock their insights and collaborate in an analytics playground to further drive strategy.

Visualization

Anomaly Detection

Marketing Optimization

Predictive Modeling

Business Intelligence

Fraud Solutions

Machine Learning

Data Transformation

Scoring

Consulting & Design

Information & Experience – Dots Connected

Content Services

Content isn’t everything. Driving engagement through content is about planning for the right experience around the right content.

Hence, curating this content is a critical success factor for a program. Just offering the broadest catalog does not drive optimal engagement, rather success requires content tailored to be unique for a customer. We implement this leveraging three-fold expertise.

Industry-leading network of suppliers gives access to travel, gift cards, merchandise, experiences, coupons, benefits, and services.

Our marketing and data and analytics capabilities allow for curated content and benefits.

Regardless of channel or device, we support programs with our award-winning dedicated service delivery teams.