Application Support Engineer

Job Summary

  • Strong technical aptitude on a daily basis with experience in Unix Based Operating Systems, Webservers and Application servers
  • Monitor the environment health and drive improvements to enhance availability and performance
  • Identify and remediate failed transactions and real-time processing events
  • Participate in an on-call rotation with other team members
  • Demonstrate a strong understanding of issues, including in-depth technical analysis, troubleshooting, analyzing, root cause and engaging appropriate SES as needed to drive incident and problem management
  • Create and drive permanent solutions and improvements after root cause is identified
  • Identify opportunities for automation and operational efficiencies
  • Ensure support readiness prior to the deployment of any change to the production environment
  • Customer service orientation is key. On a daily basis you will collaborate with internal business partners, engineering teams, and other technology professionals
  • Create and share technical knowledge documentation

 

Qualifications and Skills

  • 4 years of Technical Applications support
  • 2 years technical experience with the following: Unix Based Operating Systems, Apache Web Server and Java
  • Experience with React Framework is a plus
  • Ability to anticipate and drive change
  • Excellent customer service skills
  • Strong written and verbal communication skills
  • Excellent analytical and problem-solving skills

 

Job Features

Job CategoryDevelopment
SkillsUnix Based Operating Systems, Apache Web Server, Java
Experience2 to 4 Years

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