Irrespective of the size and type of travel business – B2B agency, host agency, DMC or an online travel agency, businesses face a diverse set of challenges in their journey to success.
- Technology costs are increasing while the margins are decreasing. Adding a wide variety of travel content providers, creating a platform that can cater to the changes as per your business requirements, training and maintaining an experienced team while reducing time to market is challenging.
- Finding a comprehensive travel platform is a challenge, especially a platform which is adaptable to your business needs. Travel business is not just about booking engines, but also about globalization, user experience, travel verticals, mid-office and back-office automation, customer service, data security, inventory management and travel content.
- User experience and mobility are as important as customer service, to succeed in the marketplace. Customer expectations are increasing, and competition is making advances quickly, desktop usage is reducing and customer loyalty is as good as the shopping experience otherwise a hard earned customer is lost forever.
- Change is constant, starting from what customers expect, how a business needs change, what content providers offer, how airlines do business and how differentiation needs to be created. Keeping pace with them as well as rallying technology to match up, is an arduous task for travel businesses the world over.